Absolutely! Here’s how it works:
– Free Cancellation: You can cancel your order free of charge within 12 hours of placing it.
– Cancellation with a Fee: If it’s been more than 12 hours but less than 24 hours since you purchased an item, we can still cancel it for a 10% cancellation fee (based on your order total) to cover processing costs.
– Once Shipped: Unfortunately, cancellations aren’t possible after your order ships.
To cancel your order, contact our friendly customer service team within the timeframes mentioned above. You can reach us through our support email or WhatsApp.
Exchanges are only accepted for items that are defective or have been shipped incorrectly. However, you can return your unwanted item (following our return policy guidelines) and then place a new order for the desired item.
We sincerely apologize if you received an incorrect or faulty item. To resolve this quickly, please contact our friendly customer service team through our support email or WhatsApp. For a faster resolution, please include a picture of the product you received when contacting us. This will help our team identify the issue and expedite the replacement process.
After verifying your return request, we’ll send you a return shipping label in 2-4 days. To ensure a smooth return process, kindly capture a video or photos of the packaging process to ensure the correct item is being returned before you send it back. The courier will then pick up the return package from your shipping address or you send your return package to our address via a postal service. We will send you our address through email or WhatsApp.
Attention:
1, Customers should return the product to the designated return address that we will provide via email or WhatsApp.
2, The order shipping label should be left in your mailbox for pickup. At the same time, we’ll promptly process a replacement order and send you a new shipping label. You’ll receive an email containing the tracking information for your replacement.
We want you to love your KIVNE products! You can return most items within 30 days of receiving them:
– Defective or Wrong Item: We’ll gladly send you a replacement free of charge and cover the return shipping cost for the mistake.
– Unwanted Item: Changed your mind? No problem! You can return any UNUSED item for a full refund, but your item must be unused and in the same condition that you received it. It must also be in the original packaging.
A few things not eligible for return:
– Used Items: Items showing signs of wear or use cannot be returned.
– Missing Packaging: Please return the item in its original packaging, including boxes, tags, and protective materials.
Please contact our customer service team via our support email or WhatsApp within 30 days of receiving your order.
After verifying your return request, we’ll send you a return shipping label for the return in 2-4 days. To ensure a smooth return process, kindly capture a video or photos of the packaging process to ensure the correct item is being returned before you send it back. The courier will then pick up the return package from your shipping address or you send your return package to our address via a postal service. We will send you our address through email or WhatsApp.
As soon as we get the item back and check it out, we’ll refund your money. The refund process typically takes 1-3 business days to complete.
Attention:
1, Customers should return the product to the designated return address that we will provide via email or WhatsApp. Upon receipt of the return, we will arrange a full refund.
2, The order shipping label should be left in your mailbox for pickup.
To be eligible for a full refund, all returned items must be in their original, unused condition, free from any scratches, marks, or damage. This includes:
– No signs of wear: The product should not show any visible signs of being worn, including trying on.
– Original packaging: Please return the item in its original packaging, including boxes, tags, and any protective materials. This helps ensure the product arrives safely back at KIVNE.
– Suitable packaging: If the original packaging is unavailable, you’re responsible for providing sturdy packaging to ensure the item arrives undamaged during return shipping. We recommend using a box with sufficient padding to protect the product.
Unfortunately, we cannot process refunds for items damaged during return shipping due to inadequate packaging.
Yes, some products purchased during sales or promotions may have different return conditions. These specific terms will be clearly outlined during the sale or promotion campaign.
KIVNE offers hassle-free refunds within 30 days of receiving your order (excluding a 2-4 business day processing time).
– Order Not Received: If you don’t receive your order within a reasonable timeframe, we’ll issue a full refund of your order.
– Unwanted Item: You’ll get a full refund for any unused item in original packaging and return it to our warehouse.
Contact our customer service team via the support email or WhatsApp within 30 days of receiving your order to initiate the return process.