As soon as your order ships, you'll receive a confirmation email with a tracking number. Check your spam folder if you don’t see it!
Need help? Contact support@kivne.com with your order number for real-time updates.
Before Shipment: We process orders within 1-2 business days. If you contact us within 24 hours of placing your order, we may be able to cancel/modify it.
After Shipment: Once shipped, cancellations require a return shipping fee (typically $15-$25) to cover logistics costs. View full policy.
Pro Tip: Email us immediately at support@kivne.com for fastest resolution!
Returns (Refund):
Accepted within 14 days if:
• Unworn, with original box & tags
• No scuffs, odors, or damage
Customer pays return shipping
Refund issued after QA inspection (5-7 business days)
Exchanges:
Free exchange if defective/wrong item (email photo proof)
Non-defective exchanges: Customer pays outbound + return shipping
Start your return: Return Portal | Full Policy
PayPal (Recommended for buyer protection)/Stripe
Note: All payments are encrypted – we never store your financial data.
7-12 business days after shipment (excluding processing time)
Delays may occur due to:
• Customs clearance (allow +1-3 days)
• Extreme weather / carrier issues
You’ll get live tracking – if delays exceed 15 days, contact us for solutions!